Privacy Policy
FLYHIGH Wood Industry Co., Ltd is committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.
Company Information
Information We Collect
Personal Information
- • Contact details (name, email address, phone number)
- • Company information and business details
- • Shipping and billing addresses
- • Communication preferences
Business Information
- • Product inquiries and specifications
- • Order history and transaction details
- • Communication records and correspondence
- • Technical requirements and customization requests
Technical Information
- • Website usage data and analytics
- • IP addresses and device information
- • Browser type and operating system
- • Cookies and similar tracking technologies
How We Use Your Information
Business Operations
- • Process orders and manage transactions
- • Provide customer support and service
- • Communicate about products and services
- • Manage supply chain operations
Service Improvement
- • Analyze website usage and performance
- • Develop new products and services
- • Enhance user experience
- • Conduct market research
Legal Compliance
- • Meet regulatory requirements
- • Maintain FSC and ISO certifications
- • Handle legal disputes
- • Protect against fraud
Marketing
- • Send relevant product information
- • Share industry updates and news
- • Invite to exhibitions and events
- • Provide customized solutions
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service providers who assist in business operations
- Legal requirements or government requests
- Protection of our rights and property
- Business transfers or mergers
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the following rights regarding your personal information:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Opt-out of marketing
- Data portability
- Restrict processing
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use:
Essential Cookies
Required for basic website functionality and security.
Analytics Cookies
Help us understand how visitors interact with our website.
Functional Cookies
Remember your preferences and improve user experience.
Marketing Cookies
Track visitors across websites for advertising purposes.
International Data Transfers
As a global wood products manufacturer serving North America, Mexico, Asia, Europe, and the Middle East, we may transfer your personal information across international borders to:
- • Process orders and manage international shipments
- • Provide customer support across different time zones
- • Comply with local regulations in various jurisdictions
- • Facilitate communication with international partners
We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this privacy policy or as required by law.
Contact Us About Privacy
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Privacy Officer
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.